Store Policies + FAQ

Shipping Overview

"Ready-Made" items are in stock and ship within 3-5 business days of purchase. Items that are "Made-to-Order" require 1-3 weeks production time prior to shipping. Please note, items that are "Made-to-Order" will be labeled as such in the product description. If you have any questions about how long it will take for something to ship you can email us at hello@designbysml.com.

When your order leaves our shop you will receive confirmation via e-mail, this will include a tracking number which you can use to track your order.

SML will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.

Domestic Orders

We ship from our home base in Seattle, Washington. Orders over $100 are eligible for free shipping. Orders under $100 are shipped at a flat rate of $8.

Locally, studio pickup is available free of charge. Please select that option on the shipping page at checkout and we will send you an email when your order is ready to be picked up. We will hold purchased product in our studio for 30 days before we consider it abandoned. Abandoned merchandise is restocked and will not be refunded.

International Orders

Unfortunately, international orders are not eligible for free shipping. Each package is placed in a category of shipping price according to destination and cost.

Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. Unfortunately, both this process and the charges involved with the process we have no control over, therefore we cannot tell you what the cost of this will be as customs policies and import duties vary widely from country to country. We advise you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shipping Method

Whenever possible, we ship orders through USPS Priority Mail. 

Payment Methods

We use Shopify Payments (powered by Stripe), which is both secure and reliable. You can pay using VISA, MasterCard, Discover, or American Express. We also accept PayPal (note--a PayPal account is not required to pay with PayPal!).

Returns and Exchanges

We allow returns for exchanges or refunds within 14 days of receipt of goods. We are unable to offer refunds on any sale items, made-to-order items, or custom orders unless proven faulty. Please note, shipping charges are non-refundable.

Request a return

Please contact us at hello@designbysml.com to request a return. Include your order number, your full name, and reason for requesting a return. Please allow 72 business hours for a reply. All returns must be unused and in their original condition. Return shipping costs are the responsibility of the customer. We will email you once the return item is received and your refund is processed.

Defects and Warranty

We inspect every piece by hand for flaws before it leaves our studio, and warranty our pieces to be free of manufacturing defects for a year after purchase. Please note, all products are handmade, and slight variations in materials, colors, textures, and finish are to be expected and are not considered flaws. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece. In the event you feel you have a defective item, please contact us with a description of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue you a store credit upon determination of a defect.

Product Care

Each of our products is carefully crafted and will last a lifetime if properly cared for. If you are unsure how to best care for your specific product, email us! We're happy to provide care guidance for your specific product.

FAQ

What does “SML” stand for?

SML’s founder, Sawyer, began the business in 2013 as "Sawyer Maker Lab." Once other designers joined the team, the name shortened to just the initials we use today. "SML" now stands for small, medium, large which encompasses the wide variety of products and services we offer.

Do you have a store front or showroom?

Our small-scale operation in South Seattle serves as our primary workshop/studio. While we don’t have a formal store front or showroom, we welcome guests by appointment to view our shop and current projects. If you would like to schedule an appointment please email us at hello@designbysml.com

Can I customize an item with my own logo?

Sure! We can add your logo to any of our existing products--we call this "Private Label." Email us at hello@designbysml.com to get started.

Do you work on custom projects?

Yes! We love opportunities to work with clients and help bring their creative ideas to life. We have had the pleasure of working on many custom pieces in the past. Take a look at our Custom Projects page for some examples, then email us at hello@designbysml.com for a free consultation.

Where do you source your materials?

Whenever possible our materials are sourced locally, either from area businesses, or by up-cycling scrap materials from our own projects. The majority of our materials come from American companies and suppliers.

I'm a maker, too. Do you collaborate on projects?

Yes! We have collaborated with many different makers on a variety of projects, from client projects to personal portfolio pieces. If you have a project idea you want to collaborate on don't hesitate to contact us: hello@designbysml.com

Do you accept intern/job applications?

Occasionally we do hire for short term positions, however at this time we do not have any openings.

Press inquiries?

For all press inquiries, please contact hello@designbysml.com.

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